Our Mission: The Home that Love Built!

We achieve our Vision through five Success Factors:

Success Factor: Outstanding Care and Service

We address the needs of our clients by:

• Promoting individual independence
• Exceeding expectations
• Ensuring a safe and caring environment
• Caring passionately about what we do and how we do it
• Committing to resident and family-centred care
• Listening to the “Voice of the Resident”

Success Factor: Excellent Performance

We manage our resources prudently by:

• Effectively managing our Board-approved budget
• Providing timely accurate information
• Proactively planning for future capital commitments
• Effectively utilizing our limited resources

Success Factor: Exceptional Team

We show commitment to our team by:

• Creating the opportunity for personal and professional growth
• Recognizing the unique contributions of all staff and volunteers
• Fostering a climate of cooperation and collaborative teamwork
• Providing a healthy and safe work environment

Success Factor: Creativity and Innovation

We achieve excellence by:

• Being receptive to new ideas and methods of achieving our goals
• Creating a best practice environment through continuous quality improvement
• Pursuing the most current technology and equipment
• Proactively managing risk

Success Factor: Dynamic Partnerships

We reach out and link with others to promote continuity of care by:

• working with others to facilitate access to the full continuum of care
• responding to the health care needs of our community
• creating community outreach programs
• developing collaborative relationships with all stakeholders

Our Mission, Vision & Values